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The standard European warranty period is three (3) years from the date of sale to the first end user as a new device. An end user is exclusively a person who acquires the product for their own use and not for the purposes of commercial resale. The warranty period for accessories, such as remote controls, is one (1) year from date of purchase. The warranty claim entitles the user to a repair, the replacement of defective parts or an exchange of the product for a product of equal quality without charging labor or material costs. The performance of warranty claims shall cause neither an extension nor a restart of the warranty period. The cost and handling for the warranty process will be covered by iiyama, unless a No Defect Found is detected. In this case iiyama reserves the right to raise any relevant charges to the customer.
| Product Group | Warranty Cover | |
| Desktop LCD products (17" - 45") | 3 years VisionCare On-site | |
| Touchscreen products up to 32" | 3 years VisionCare On-site | |
| Large Format Display 32" and bigger | 3 years VisionCare standard warranty (For details please check your local iiyama website or contact your dealer) | |
| Interactive Large Format Displays 32" and bigger | 5 years Warranty (For details please check your local iiyama website or contact your dealer) | |
| Desk stands (DSxxxx series) | 5 years Return to Base | |
| Mounting devices (electric) (MDxxxx series) | 5 years Return to Base | |
| Other devices (Parts like remote control, etc.) | 1 year Return to Base | |
| TCO certified products | Please refer to the Public policy for warranty and software updates below. |
For all iiyama products certified with TCO:
• We offer 3 years of warranty included free of charge, plus additional 2 years of warranty purchasable together with the product, directly from retailers, for the maximum cost of 15% of MSRP per year. If you need to purchase an additional two years of warranty, you can contact warrantyextention@iiyama.com directly.
• For products with an operating system, we provide software and security updates for a minimum period of at least 3 years after the product launch. Currently, TCO certified iiyama products do not come with an operating system.
If you have a defect within 8 days of purchase (called DOA period) check your local Website or contact your Dealer/Supplier. For devices that are already in use longer than 8 days and within the warranty period we offer an extended on-site service. Your defective monitor will be picked up at the registered address during the warranty. Next, we provide, depending on the type of monitor, service on one of the following ways: You will receive immediately after taking your defective monitor a replacement, which you can keep. The replacement monitor remains your property. In exceptional cases and at most of the touch screen monitors and Large Format Display the defective unit will be repaired by our service and delivered usually within 8days to you back. Iiyama reserves the rights to repair your monitor in our own workshop or over an authorized Service Partner.
How to request an RMA in regions Middle-East, Turkey, Greece, Balkans, Israel, East-West Africa
Gather the following information:
• Proof of purchase
• Product serial number
• Clear failure description
Your IIYAMA product must have been purchased from an authorized IIYAMA reseller or distribution partner in order to be eligible for warranty coverage. Warranty is for the original purchaser only and is not transferable. Original proof of purchase is required to receive warranty service.
Note: Without proof of purchase, you might not be eligible for complimentary support
An iiyama local RMA service representative will perform a hardware check to determine if your device is defective and if an RMA is needed. If an RMA is issued, securely package your product with your name, address, phone number, and hand the product to the local RMA service presentative. Customers or local RMA service representative must pay for the cost of shipping the defective product.
iiyama does not offer any onsite or next business day replacement warranty for the above mentioned regions.
iiyama international support a product purchased and installed in Europe Mainland and Nordics.
In case of a defect, please call your local support hotline or use our online service form
| Country | Phone number |
| Austria | +49 (0)8165- 98 04 450 |
| Belarus | +375 17 319 99 09 +375 29 312 64 85 |
| Belgium | +32 078 353037 +33 (0)97 999 0399 (français) |
| Bulgaria | +49 1805 44 92 62, +359 2 979 99 35 |
| Czech Republic | +420 596 253 677 |
| France | +33 097 999 0399 |
| Germany | +49 (0)8165- 98 04 450 (Festnetzpreis 14ct/min, Mobilfunkpreise max 42ct/min) |
| Great Britain | +44 1926 819 189 |
| Italy | +49 8165 98 04 450 |
| Luxemburg | +31 499 750 280 |
| Netherlands | +31 900 666 4867 |
| Poland | +48 717 151 857 |
| Russia, Kaliningrad | +7 4012 631 061 |
| Russia | +7 495 953 1157 |
| Slovak Republic | +420 596 253 677, +420 596 253 670 |
| Switzerland | +49 (0)8165- 98 04 450 |
| Ukraine | +380 44 207 4071 |
| other EC Countries* excl. Balearic, Canary islands , or other islands | +49 (0)8165- 98 04 450 *covered languages : English and German |
For further details please check your local iiyama website or contact your dealer.
For drivers, user manuals and specifications relating to current products, please visit the individual model within the product section of the iiyama website. For discontinued products, please enter the model number into the iiyama service tool on the left.
N.B. Windows NT 4.0 does not require drivers to recognise an iiyama product. Many graphic cards offer additional software for that purpose. If drivers/programs of this type are not available, standard VESA drivers can be used.
Colour Profiles for all iiyama products, both new and old are contained within the one file.
We recommend that you use the standard functionality of the graphics card driver. Nvidia, ATI / AMD and Intel chipsets support many standard features of the Pivot.
Please check the download tab available within a specific product.
EU energy labels, first introduced in 1994 are helping consumers identify products using less energy and therefore, over the products life span, costing less as well.
To simplify the scaling system, that up till now included multiple A levels (A, A+, A++, etc.), and to continue help consumers make informed choices when they buy new energy efficient products, the EU energy labelling framework regulation was updated and adopted three years ago (Regulation (EU) 2017/1369). The regulation reintroduces a simpler classification, using only the letters from A to G. The new scaling systems comes into force on 28th February 2021.
Please click on the download button below, to download Energy labels for all iiyama products in one click.
Environmental protection is a priority for the conservation of precious natural resources and the continued health of our planet and all species. iiyama recognizes its importance as a global company and is continually striving to reduce the environmental impact of the work it does and the products it creates.
It all begins here. Reducing the environmental impact of our products starts with the product design phase. Design dictates the quantity of raw materials, type and recylability of materials, energy consumption required for manufacturing and use, and the ease of recycling. Our decision to eliminate Cathode Ray Tube (CRT) displays makes our product line much more environmentally friendly. Our LCD displays eliminate more than one kilo of lead, consume up to 80% less energy in sleep mode, and weigh half as much as their CRT predecessors.
iiyama's approach to recycling encompassing a product's entire lifecycle and includes extensive take-back programs that enable consumers and businesses to dispose of used monitors in an environmentally friendly manner.
For more details regarding recycling please chose a country from the list below.
If you would like to receive more detailed information on a specific subject, we recommend the glossary and worth knowing sections of the iiyama website. Alternatively you can email us directly.
In order to reduce the risk of infection and to protect the users and customers of our monitors against a possible COVID-19 transmission, we have compiled the following guideline to help you to sanitize our monitors in a proper way.
ATTENTION!
The below guidelines apply to all iiyama monitors and touchscreens EXCEPT FOR the optical touchscreens: T2252MTS-xxx , T2452MTS-xx, T2253MTS-xxx and T2453MTS-xx. For advise on cleaning iiyama optical touchscreen, please click here.
• Wash your hands using soap or an sanitiser with at least 60% of alcohol.
• If possible, wear a mouth mask to reduce the risk of possible transmission.
• Always wear disposable synthetic gloves while cleaning.
• If possible, turn off and unplug your device
• Use one of the following ECDC approved solution for environmental cleaning in non-healthcare facilities (e.g. rooms, public offices, transports, schools, etc.): ○ Isopropanol (a.k.a. isopropyl alcohol), 70% solution
○ Ethanol, 70% solution
• Use a clean non-abrasive cloth, for example in microfiber.
• Use the cleaning solution to dampen the cloth. Never spray the cleaning solution directly on the device.
• Wipe the screen gently and in small circles avoiding pressure.
• Make sure the glass and screen are completely dry before using the device again.
• Remove and discard the synthetic gloves after each cleaning and wash your hands in the same way as you have done it before the cleaning process.
• Avoid using the following products as they may cause discoloration on the monitor: ○ Ammonia
○ Acetone
○ chlorine-based products (e.g. bleach)
○ Peroxides (including hydrogen peroxide)
○ Paint thinners, benzene, methyl chloride, toluene
All iiyama desktop monitors, touch screens and LFD's are compatible with Windows 8/10 operating system.
