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Standard Warranty

How to activate your warranty

There is no need to pre-register your warranty, just follow the six simple steps below to activate your warranty should the need arise. First class service is assured from our experienced engineers and customer service helpdesk.

Step one - Check that all connections have been properly made.

Step two - Check set up in user manual. Wherever possible, please try to check your iiyama product with alternate equipment before contacting the iiyama customer service help desk.

Step three - If the fault cannot be cured by the above means, call the iiyama customer service helpdesk on 01926 819 189. Please have ready to hand the following details: model number, serial number and date of purchase*. Or fill in the Service Request Form.

Step four - Your fault will be registered and you will be issued with a returns number, which you must quote on all paperwork relating to the defective unit.

Step five - Please retain any of your leads and manuals. Replacement/returned units will not include these sundry items.

Step six - Please ensure your product is clean and presentable before packaging in original box for collection.

* Proof of purchase may be required

Warranty cover

iiyama provides the following standard warranty cover for each product group.

 

WarrantyProductCover
VisionCareDesktop LCD products (17" - 45")
3 years on-site UK warranty. (Upgrades to 5 years available)
TouchCare
LCD Touchscreen products3 years repair and return. (Upgrades to on-site & 5 years available)
LFDLarge Format Displays Standard Warranty
3 years collect and return (Upgrade to swap, installation & 5 years available) - Download
IFP - Interactive DisplaysInteractive Large Format Displays Warranty
5 years warranty - Download


  1. The standard warranty terms & conditions are three years from date of purchase.  Accessories, such as remote controls, are one year from date of purchase.
  2. The following general exclusions apply:
    1. Customer misuse.
    2. Damage other than manufacturing defects.
    3. Transit/courier damage.
    4. Incorrect voltage of power supply used.
    5. Incorrect input signal.
    6. Abnormal environmental operating conditions
    7. Modification to the unit or inexpert/attempted repair
    8. No fault found – where no fault can be found after extensive testing, indicating user error or failure of ancillary equipment.
  3. The following cathode ray tube (CRT) exclusions apply:
    1. Image burn (continuous scanning of the same image resulting in phosphor degeneration on highlights).
    2. Continuous industrial/systems monitoring (more than 100hrs per week).
          CRT cover is by special arrangement if required.
  4. The following LCD exclusions apply:
    1. Blemishes or missing pixels are less than 6 pixels (red, green or blue).
    2. Backlight is not covered for continuous industrial/systems monitoring (more then 100hrs per week).
  5. The following projector exclusions apply:
    1. Lamp replacement (after 300hrs usage or a period of 90 days, whichever elapsed first).
    2. Battery replacement in relation to the remote control.
    3. Damage/failure caused from failure to observe the correct maintenance procedures, as defined within the user manual.
  6. Should any of the above exclusions apply, iiyama reserve the right to raise any relevant charges to the customer.
  7. iiyama reserves the right to nominate an approved third party to effect repair, if necessary.
  8. The provision of loan equipment is not covered unless specifically agreed in writing.
    1. The customer will ensure that the defected unit will be correctly boxed in original packaging.  No liability is accepted for loss of use or consequential damage.  Transit damage caused by inadequate packaging is the liability of the sender.
  9. If you require packaging for the return of your monitor, this can be purchased from our customer services department.

Spare Parts Distributor

Spare parts for iiyama monitors are available for 5 years after the particular model has reached end of life cycle.  
For inquiries about a specific product, please contact:

ENO TELECOM GmbH
Bentheimer Str. 118B
D-48529 Nordhorn
Contact Form: iiyama.eno.de/en/spare-parts

Requests can be processed in english and german language

Post warranty service

Has your warranty period elapsed?

After the warranty period has elapsed, iiyama can offer a repair facility.

Price is on application and pre-assessment is usually required.

Call 01926 819189 for further details.

On-site swap out

Pioneering customer service.

iiyama has always strived to acheive maximum reliability and to prove our belief in our products we were the first manufacturer to confidently guarantee our display products with a 3 year on-site warranty as standard changing and shaping the warranty landscape forever.

Visioncare is our comprehensive warranty support scheme for standard desktop display products.  We understand that should a fault occur, downtime needs to be minimised and visioncare was designed to do just that.

One

 If your display should develop a fault within the first 2 years of purchase, iiyama will arrange a replacement unit of an equivalent or higher specification.

Two

 iiyama endeavours to dispatch the replacement unit within 24hrs whenever possible.

Three

 iiyama takes care of the swap out and all carraige charges.

 

Important information: 

Proof of purchase may be required.

S
Customer Service


And it's not just us at iiyama that believes we provide great service, our customers think so too. iiyama have been proud to receive many reader voted magazine awards for customer satisfaction and reliability.

 

For Desktop (including 43” X4372UHSU model) and Touchscreen displays (below 42") service you can contact us:

Call 01926 819189 between 9:00am - 5:30pm Monday to Friday 

 

For Large Format Displays (32" and above) service you can contact us:

Call 01670 320060 between 9:00am - 5:30pm Monday to Friday

 

Service request form

 

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Downloads

Drivers, user manuals and data sheets

For drivers, user manuals and specifications relating to current products, please visit the individual model within the product section of the iiyama website. For discontinued products, please enter the model number into the iiyama service tool on the left.

N.B. Windows NT 4.0 does not require drivers to recognise an iiyama product. Many graphic cards offer additional software for that purpose. If drivers/programs of this type are not available, standard VESA drivers can be used.

Download your drivers

Driver files for all iiyama products, both new and old are contained within the one file.

Download

soft OSM

We recommend that you use the standard functionality of the graphics card driver. Nvidia, ATI / AMD and Intel chipsets support many standard features of the Pivot.

Drivers for touchscreens

Please check the download tab available within a specific product.

Energy efficiency class

EU energy labels, first introduced in 1994 are helping consumers identify products using less energy and therefore, over the products life span, costing less as well.
To simplify the scaling system, that up till now included multiple A levels (A, A+, A++, etc.), and to continue help consumers make informed choices when they buy new energy efficient products, the EU energy labelling framework regulation was updated and adopted three years ago (Regulation (EU) 2017/1369). The regulation reintroduces a simpler classification, using only the letters from A to G. The new scaling systems comes into force on 28th February 2021.
 
Please click on the download button below, to download Energy labels for all iiyama products in one click.

UK labels - Download

Fiche - Download

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Recycling


The UK regulation concerning the recycling of products under the WEEE directive officially took effect on January 2nd 2007.  The key timescales for the implementation were/are as follows:-

March 31st 2007 – Registration of producers.

July 1st 2007 – Full producer responsibilities apply.

iiyama is committed to meeting it’s obligations under the regulations and is properly registered as a producer.  iiyama’s producer number is WEE/FA0049TZ.  This proves that we are formally registered with a legally approved Compliance Scheme.  The Scheme we are registered with is called "B2B Compliance".  B2B Compliance takes on the legal responsibilites of the reporting on, and the collection and treatment of, all WEEE that iiyama is obligated for - and ensures that the appropriate recycling targets are met on this WEEE.

Anyone requiring independent confirmation of iiyama’s status should ring the B2B Compliance helpline: +44 (0) 117 301 8829.

Website: http://www.b2bcompliance.org.uk

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F.A.Q

Here you will find a summary of the more commonly asked questions in the monitor world.

If you would like to receive more detailed information on a specific subject, we recommend the glossary and worth knowing sections of the iiyama website. Alternatively you can email us directly.

How to clean your monitor screen during COVID-19

In order to reduce the risk of infection and to protect the users and customers of our monitors against a possible COVID-19 transmission, we have compiled the following guideline to help you to sanitize our monitors in a proper way.

ATTENTION!

The below guidelines apply to all iiyama monitors and touchscreens EXCEPT FOR the optical touchscreens: T2252MTS-xxx , T2452MTS-xx, T2253MTS-xxx and T2453MTS-xx. For advise on cleaning iiyama optical touchscreen, please click here.

   • Wash your hands using soap or an sanitiser with at least 60% of alcohol.
   • If possible, wear a mouth mask to reduce the risk of possible transmission.
   • Always wear disposable synthetic gloves while cleaning.
   • If possible, turn off and unplug your device
   • Use one of the following ECDC approved solution for environmental cleaning in non-healthcare facilities (e.g. rooms, public offices, transports, schools, etc.):                 ○ Isopropanol (a.k.a. isopropyl alcohol), 70% solution
        ○ Ethanol, 70% solution
           • Use a clean non-abrasive cloth, for example in microfiber.
   • Use the cleaning solution to dampen the cloth. Never spray the cleaning solution directly on the device.
   • Wipe the screen gently and in small circles avoiding pressure.
   • Make sure the glass and screen are completely dry before using the device again.
   • Remove and discard the synthetic gloves after each cleaning and wash your hands in the same way as you have done it before the cleaning process.
   • Avoid using the following products as they may cause discoloration on the monitor:                ○ Ammonia
       ○ Acetone
       ○ chlorine-based products (e.g. bleach)
       ○ Peroxides (including hydrogen peroxide)
       ○ Paint thinners, benzene, methyl chloride, toluene

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Windows 8/10 and iiyama monitors

All you want to know about iiyama monitors working with Windows 8/10

Are iiyama monitors ready for Windows 8/10?

All iiyama desktop monitors, touch screens and LFD's are compatible with Windows 8/10 operating system.


Product security

iiyama Product Security Updates
iiyama is committed to providing secure products and services to our customers. This page outlines how we identify and address security vulnerabilities.

Identifying and Addressing Security Issues
We understand that even with careful development practices, security vulnerabilities can arise. Our team actively works to identify and address potential issues in our products.

Software Updates
iiyama is committed to providing timely security updates for our products.  We provide software and security updates for a minimum period of at least 3 years after the product launch.  We recommend that customers install all available software updates to ensure they have the latest security patches.

Collaboration for Improved Security
We value collaboration with partners, customers, and the security research community. We welcome reports of potential security vulnerabilities in our products. By working together, we can proactively address security concerns and enhance the overall security of iiyama products.

To report a security issue, please click HERE